Frequently Asked Questions
Everything you need to know about your BRx7, Viking, and RTk5 electronics.
What is the standard shipping time for BRx7 and Viking units?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for urgent RTk5 hardware requirements.
Do these products come with a manufacturer warranty?
Yes, all BRx7, Viking, and RTk5 devices include a comprehensive 12-month limited warranty covering manufacturing defects and hardware malfunctions.
Can I return my RTk5 if it is incompatible with my existing setup?
We offer a 30-day return policy for items in their original packaging. Please contact our technical support team first to see if a firmware update can resolve your compatibility issues.
Are software updates included with my purchase?
Absolutely. Periodic firmware and software updates for the Viking and BRx7 series are provided free of charge to ensure peak performance and security.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options for high-performance RTk5 equipment through our secure checkout portal.
Is technical support available for installation?
Yes, we provide dedicated technical support via email and live chat to assist you with the initial configuration of your Viking or BRx7 systems.